Support

Need help? Start here for answers, contact options, and troubleshooting tips.

Common questions about learning with music, languages, features, and the app.

General inquiries, bug reports, feature requests, press, and partnerships.

📱

The fastest way to report a bug or suggest a feature. Open the app → Settings → Send Feedback. We get device and version info automatically.

⏱️

We typically respond within 24–48 hours on business days. For urgent issues, put "URGENT" in the subject line.

🔧 Quick Troubleshooting

App won’t load or crashes: Force-quit the app and reopen. If it continues, try restarting your device and ensure you’re on the latest app version.
Audio not playing: Check device volume and silent mode. Avoid Bluetooth headphones for alignment tasks (they can introduce delay).
Downloads or sync issues: Ensure you have a stable internet connection. Try closing and reopening the app to retry sync.
Account or login: If you use sign-in, try signing out and back in. Password reset links are sent to your email.

Still stuck? Email us with your device, OS version, and what you were doing when the issue occurred.

Can’t find your answer? We read every message and are happy to help.